TERMS OF SERVICE
Welcome to AMZ Creators! Thank you for showing interest in our products and services.
Last updated on May 23rd, 2024
Framework
- These Terms and Conditions define the framework for our engagements, ensuring a clear understanding and smooth workflow throughout our collaboration. By agreeing to these terms, the client acknowledges AMZ Creators capabilities in managing the project professionally.
- AMZ Creators aims to provide competitive pricing relative to larger firms while delivering comparable quality, specializing in services for Amazon. Clients are encouraged to leverage our expertise for their benefit.
- Acceptance of these Terms and Conditions is required before initiating any project. Work will not commence until these terms are formally agreed to and signed by the client.
- The agreement is governed by the laws of Alberta, Canada, and encompasses all aspects of our relationship, including payment obligations and service delivery aimed at meeting the client’s needs.
Copyright
Copyrights to all deliverables, including images, videos, and written content, remain with AMZ Creators until full payment is received. Unauthorized use of the deliverables before payment completion grants AMZ Creators the right to pursue legal action, and all profits from such use are subject to forfeiture.
Refunds
AMZ Creators does not refund any sunk costs incurred as part of the project delivery. This includes costs related to modeling, photography, video production, and any rented resources.
No refunds will be provided after the completion of any photo or video shoots. While AMZ Creators does not guarantee specific refund amounts, we commit to working towards a fair resolution if the delivered work substantially deviates from what was agreed upon.
Payment Terms
Payments can be made via Debit/Credit Card, Direct Deposit (ACH), or PayPal. Invoices will be issued through our Stripe system. The client agrees to maintain a valid payment method on file and is responsible for any non-sufficient funds (NSF) fees or chargebacks.
30-Day Item Disposal/Donation Policy
Products not claimed within 30 days post-project completion may be disposed of or donated to charity unless the client requests and pays for return shipping. AMZ Creators is not liable for any damage or alterations to the product during or post-production.
Revisions
AMZ Creators provides up to two revisions within the original project scope. Additional revisions or any reshoots necessitated by an oversight in the agreed-upon content will incur extra charges. No further revisions will be provided beyond this without additional payment.
Raw Images and PSD Files
All rights to raw images and PSD files remain with AMZ Creators. These files are available to the client only if specifically included in the project quote for an additional fee.
Turnaround Time
The typical project turnaround time is 4-5 weeks post-product receipt, subject to project complexity and external factors. AMZ Creators does not guarantee delivery within this timeframe and is not liable for delays.
Commercial Use and Portfolio Rights
AMZ Creators reserves the right to use any project deliverables for our portfolio and promotional purposes unless the client explicitly opts out.
Confidentiality
All non-public personal or business information shared during the engagement is considered confidential. AMZ Creators commits to non-disclosure of such information, except as required by law.
Autonomy
AMZ Creators retains autonomy in deciding the method, timing, and execution of all services, subject to client feedback and the terms agreed upon.
This document is designed to clearly define the responsibilities and expectations between AMZ Creators and its clients, ensuring both parties are protected and aware of their rights and obligations.